General Questions

1. What is PureMotion?
PureMotion is an online store offering fitness equipment, activewear, and training accessories for customers worldwide.

2. Where are you located?
We are based in Canada, but we serve customers globally through our online store.

3. Do you ship worldwide?
Yes, we offer international shipping to most countries.

Orders & Payments

4. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.

5. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Once shipped, please refer to our Refund Policy.

6. Will I receive an order confirmation?
Yes, you will receive a confirmation email immediately after placing your order.

Shipping & Delivery

7. How long does delivery take?
Processing time is 1–3 business days, and delivery usually takes 5–10 business days depending on your location.

8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

9. Do I need to pay customs or import fees?
Depending on your country, customs duties or taxes may apply. These charges are the customer’s responsibility.

Returns & Refunds

10. What is your return policy?
We offer a 30-day return policy for unused items in original condition.

11. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.

12. How long do refunds take?
Refunds are processed within 10 business days after approval.

Products

13. Are your products high quality?
We carefully select products from trusted suppliers to ensure quality and performance.

14. Do you restock sold-out items?
Some items may be restocked. Please check back or contact us for availability.

Contact & Support

15. How can I contact you?
Email: support@puremotion.fit

16. How long does it take to get a response?
Our typical response time is between 0–48 hours.