Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary by location but generally range between 7–15 business days. You’ll receive a tracking number as soon as your order ships.
Will I receive a tracking number?
Yes. Once your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your order every step of the way.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes.
What if my order arrives damaged or defective?
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We’ll review the situation and help resolve it as quickly as possible.
Do you offer returns or refunds?
Yes. Please refer to our Return & Refund Policy for full details regarding eligibility, timeframes, and conditions.
Are PureMotion products safe to use?
PureMotion products are designed for general wellness, relaxation, and everyday comfort. They are not intended to diagnose, treat, cure, or prevent any medical condition.
How do I contact PureMotion?
You can reach us anytime through our contact page or by email. Our support team is happy to help with any questions or concerns.
Still have questions?
Still have questions? Our team is always happy to help. Feel free to reach out through our contact page and we’ll get back to you as soon as possible.